FAQs

We highly value our customers and strive to provide a straightforward return process, while also relying on mutual cooperation to ensure a smooth experience. To qualify for a return, items must meet the following criteria:

• The item must be unused, unwashed, and in the same condition as when received.
• The item should be returned in its original packaging.

The item must be returned within 60 days of the date of purchase for a full refund to the original form of payment. Refer to the below for more information regarding returns or visit our Returns & Refunds Policy here.

The buyer is accountable for returns and exchanges under the following circumstances:

• The product does not align with the customer's expectations.
• The chosen size does not match the customer's measurements.
• The customer wishes to exchange the product for another item or return it altogether.

We recommend carefully reviewing the detailed sizing chart prior to purchase to minimize the need for returns or exchanges. Please reach out to our support team if you require further guidance.

You may return unworn, unwashed, and unaltered items purchased from us for a full refund within 60 days of the purchase date. Please note that you are responsible for the cost of return shipping from any location outside New Zealand.

To return an international order, follow these steps:

• Email us to initiate the returns process.
• Place the items and your order form in a box.
• Include the HS code 610910 (for 100% cotton T-shirts) and, in the comments section of the commercial invoice, write "articles being returned." Be sure to include the tracking number for the original shipment to ensure accurate and timely return shipping and processing.
• Ship the package to the return address provided.

Unfortunately, we are unable to provide prepaid return shipping labels for international packages. Please use your own trackable and insured shipping method, as we cannot be held responsible for returns that are lost or damaged in transit.

Refunds or adjustments will not be made for any international surcharges, shipping, or handling fees.

If you have received a damaged or defective item, please refer to the FAQ below.

We take full responsibility for shipping costs and product refunds for items that meet the following conditions:

• Items with manufacturing defects that render them unusable.
• Products or items received that are completely different from what was originally ordered.
• The size shipped does not match the size selected in your order.
• Items that arrive damaged during transit or upon delivery.

We sincerely apologize for the inconvenience caused if your product falls under one of these categories. We take pride in delivering high-quality products and customer service, though occasional errors can happen.

To make things right, we’re offering you a choice between a replacement or a full refund. Please email our support team at support@blankstandardtees.com to initiate the processing of your return

Refunds are processed within 3-10 working days of receiving your return, including the time needed for processing and for your bank to post the refund.

Import taxes, duties, and customs-related fees may be applied when the parcel arrives in the destination country. These charges are determined by the destination's customs authorities and are outside our control. The recipient is solely responsible for covering these fees and taxes.

Please note that declining to accept an order due to customs fees, taxes, or handling charges will not qualify for a refund or replacement.